Att fiber red alarm light12/7/2023 ![]() Just like ATT needs to hire some usability engineers to assist in improving the UI of the Set Top Box, they need help with their site to make it great. The Data light, multiple times, flashes red, then green, then goes yellow or flickers yellow/green. During the gateway start-up routine, the Alarm light goes red for a couple of seconds twice, then stays off. I have powered off the gateway several times. Why isn't it collected and served up for the customer in an easy manner? The Power light and PON lights are solid green. The white box they install on the wall which then connects to the router has started to display a red ALARM light and subtle red DATA light. There's information all over the site, here and there about some of this. Should I be so inclined, I'd like to be able to go to detailed documentation for the Gateway and the STB. Here's a concept: I'd also like the user-guide to by STB's remote, and how about my channel line-up. If I pick one of those three, I'd like to go to some User Guides that provide an overview and the meaning of the lights on the boxes. Available Now Buy the new Samsung Galaxy S23 from AT&T Get superfast AT&T Fiber internet. From the myATT site on the web, or app on my phone, have a drop-down that shows my equipment: ONT/NID demodulating the signal on the fiber to ethernet, an Arris BGW210-700 Gateway. ATT knows I have UverseTV and GigaPower 1Gbps service. The technology is not that difficult to understand if made easily accessible and presented properly. I know I'm sounding like a broken record. ![]() No documentation delivered at the time of service install. Why shouldn't the ISP educate consumers? It would be so simple. ![]() and a common sense understanding of the lights on the ONT and the RG, colors, meaning. You would think it would be in ATT's and the customer's best interest if they provided a summary document explaining the path of data flow starting at the the optical fiber coming into the neighborhood, the DSLAM, ONT/NID, the RG.
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